Support

Not only are we committed to assisting with implementations, but we also offer a complete service beyond the initial product sale and implementation.

Support Desk

The first line of support will be provided by a support desk staffed with Aware consultants.

General questions regarding the products and documentation will be handled here.

Call Tracking

A call tracking system is in place as are standard operating procedures to ensure problems are registered in the system. 

If a fix is required, or expert knowledge is necessary the problem is forwarded to the appropriate person. The support manager will closely follow the progress with both the consultant and the customer.

Updates of Software

Support Services also include release upgrades and documentation. Our products are continually being enhanced from a technical and functionality viewpoint. Major releases occur frequently and many of the new features included are a direct result of Client recommendations.